Refund policy

RETURN & REFUND POLICY — MIDNIGHT MIST

 

Pre-Order Items

MidnightMist – The Last Ride is sold as a pre-order. Each hearse is made in limited batches and ships within 1–2 months of your order date. By placing your order, you agree to this pre-order timeline.

 

Cancellations

You can cancel your pre-order at any time before it ships for a full refund. Just email us with your order number. Once your order has shipped, it can no longer be cancelled.

If for any reason we can't ship your order within 2 months, we'll email you and you can choose to keep waiting or cancel for a full refund.

 

All Sales Final After Shipping

Once your order ships, all sales are final. We do not accept returns or exchanges for change of mind or any other reason, unless your item arrives damaged or defective (see below).

 

Damaged or Defective Items

If your hearse arrives damaged, doesn't work (no mist or lights), or you received the wrong item, email us within 14 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or issue a full refund. You don't need to send the item back.

 

Lost Packages

If your tracking shows no movement for 15 days or your package is lost in transit, email us and we'll work with the carrier to find it. If it can't be found, we'll send a free replacement.

 

Add-Ons

Shipping Protection and the 30-Day Warranty are non-refundable once your order ships. Mystery Gifts are final sale.

 

Refunds

Approved refunds are issued to your original payment method within 5–10 business days.

 

Contact Us

Questions about your order? Email us and we'll get back to you within 24–48 hours.